Last update: 04-10-2024
Energy Bots Limited operating under the brand name “Energy Bots” offers a Warranty exclusively for its IOT Devices (hereinafter called “Energy Bots Limited Warranty”). The Energy Bots Limited Warranty applies exclusively only to Energy Bots branded hardware and sensor products forming part of Energy Bots IoT Devices that you have purchased from https://www.flosenso.com or from its authorised resellers or distributors for your own use and not for resale.
Warranty coverage
The Energy Bots Limited Warranty shall be valid for a period of twelve (12) months commencing from the date of purchase of the product. It is clarified that the Warranty Period commences upon the date of expiry of 12 (Twelve) months from the date you purchased the Product (as recorded in the sales invoice). Please retain your sales invoice (in original) along with this warranty information card/document. Energy Bots warrants the product against any manufacturing defects in the product during the Limited Warranty Period. If the hardware or software component of the product becomes defective during the Limited Warranty Period, Energy Bots will, at its option and without charge, repair the product with new or reconditioned components or parts, or replace the product with a new or reconditioned product of the same or functionally equivalent model. All shipping costs with respect to shipping the unit to Energy Bots support facility will be the customer’s responsibility and return shipping to the customer will be the responsibility of Energy Bots. Energy Bots responsibility begins with receipt of the unit at Energy Bots support facility.
How is the repair/replacement handled?
If an incident or issue occurs, the customer should use the “Raise Ticket” option to report to Support in the Menu section in the Flosenso app (raise a support ticket). Alternatively, they can contact the Customer Support representative on the Toll-free number printed on the sales invoice or email on the support email id in the sales invoice. Once the issue is raised, a support ticket will be generated and the same will be emailed to the customer’s registered email. No warranty claim or repair/replacement claim will be entertained without the support ticket generation. Energy Bots representatives will ask a series of questions designed to determine the extent of the issue, damage or failure. Depending on the cause and extent of the issue or damage, Energy Bots will then initiate the appropriate repair service. Once your support number has been provided to you, the Energy Bots technician will provide instructions for return of your Product to our support facility.
Limitations
To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express or implied. Energy Bots disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. Insofar as such warranties cannot be disclaimed, Energy Bots limits the duration and remedies of such warranties to the duration of this express warranty. If the product is defective in materials or workmanship, your sole and exclusive remedy shall be repair or replacement as provided above. However, if the remedy fails for its essential purpose, Energy Bots reserves the right to refund the purchase price of the product to the Purchaser in exchange for the return of the product. Energy Bots, and its suppliers, shall not be liable for any damages including, but not limited to, direct, indirect, incidental or consequential damages, loss of use or data, loss of profits or interruption of business, whether such alleged damages are based in warranty, tort (including negligence and strict liability, but excluding personal injury), contract, or indemnity, except to the extent prohibited by law. This warranty does not cover damage caused by the use of any instrument not specifically designed for use with the product. The limitations set out herein are not to be deemed or construed as exhaustive and the warranty provisions set out in these warranty terms and conditions, as amended from time to time, shall prevail.
YOU AS CUSTOMER WARRANTS THAT YOU SHALL FULLY COMPLY WITH ALL LABEL DIRECTIONS FOR THE HANDLING, STORAGE, POSSESSION OR USE OF THE PRODUCT(S) HEREUNDER AND YOU AGREES THAT YOU SHALL INDEMNIFY AND HOLD ENERGY BOTS HARMLESS FROM ALL CLAIMS (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES) OF PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM ANY NEGLIGENCE, RECKLESSNESS OR WILFUL MISCONDUCT ON YOUR PART OR FROM ANY OF YOUR FAILURE TO COMPLY WITH THE TERMS OF THIS ENERGY BOTS WARRANTY
Warranty Voidance
Notwithstanding anything contained herein, you hereby expressly acknowledge and agree that the Energy Bots Warranty shall not apply in case of: (a) removal or alteration of labels on the product or its parts, (b) failure or damage resulting from misuse, accident, modification, tampering, unsuitable physical or operating environment, improper commissioning or handling, natural disasters, lightning strikes, acts of god, improper maintenance by you or any force majeure event and/or (c) damage caused by insects or similar pests, chemical, electro-chemical or electrical influences unless Energy Bots is responsible for such influences (d) any other action or omission by you in relation to usage of the product which leads to damage of the product. The warranty shall stand invalidated accordingly and you will have no right to make any claims or seek any damages, refund or replacement for the product in such event.
Any and all disputes arising from warranty claims made under this, will be settled by courts at Gurugram, India.
